Effective Date: June 15, 2026

Our Commitment

At Quality Merchandise & Gifts LLC, customer satisfaction is important to us. If there is an issue with your order, we will work with you to provide a fair resolution.

Eligible for Replacement or Refund

We will provide a replacement or refund in the following situations:

• The item arrives damaged or defective.
• The wrong item was received.
• Parts or accessories are missing from the order.
• The package is confirmed lost during transit.
• The item arrives significantly different from the product description.

To process a claim, please contact us within 7 days of delivery and include:

• Your order number
• A description of the issue
• Clear photos or videos showing the problem

Additional information may be requested to verify the claim.

Replacement Policy

For eligible claims, we may offer:

• A replacement item at no additional cost, or
• A full or partial refund, depending on the circumstances.

Whenever possible, replacements are our preferred solution to ensure customers receive the product they ordered.

Non-Returnable / Non-Refundable Situations

We do not offer refunds or replacements for:

• Change of mind after purchase
• Items no longer wanted
• Incorrect product, color, size, or variation selected by the customer
• Incorrect shipping address provided during checkout
• Delays caused by customs, weather, carrier disruptions, or other events outside our control
• Minor differences in color, packaging, or appearance caused by screen settings or manufacturing variations

Returns

Due to the nature of our fulfillment process and international supplier network, we generally do not require customers to return products before a replacement or refund is issued.

If a return is required for a specific case, we will provide instructions before any item is sent back.

Returns sent without prior authorization may not be accepted.

Lost Packages

If tracking shows that a package has not been delivered within the expected delivery timeframe, we will investigate the shipment and work with the carrier and supplier to determine the appropriate resolution.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery and provide photos of the product and packaging.

Once verified, we will arrange a replacement or refund.

Contact Us

For any order issues, please contact our support team:

Email: info@quality-merchandiseandgiftsllc.com

Please include your order number and as much detail as possible so we can assist you quickly.

Last Updated: June 15, 2026